Send a question to the editors
We answer general inquiries about topics covered on this site. We do not ask for card numbers, PINs, or any account details — please do not share them with us. For card-specific issues, contact the issuer printed on the back of your card.
Reach the editors directly
If your question is about something covered on this site — how a Gift Card Mall MyGift balance lookup works, what the CARD Act protects, or why a my prepaid gift card balance might appear wrong — the fastest way to get a reply is a short email. We read every message and respond personally; there is no support ticket queue and no chatbot in between.
Please write in plain English and keep the question specific. Including the card brand (store-branded vs. open-loop Visa) and the symptom you observed helps us point you to the right page on the issuer’s site.
Email hello@giftcardmallbalance.com
Never include card numbers, PINs, or activation codes in your message. We don’t need them, and email is not a safe channel for that data. For card-specific account issues, contact the issuer printed on the back of your card.
Direct contact
What we cannot help with
We are an editorial resource. We cannot:
- look up your card balance
- reissue, replace, or refund a card
- resolve a transaction with a retailer
- access account information of any kind
For these issues, please contact the card issuer or retailer directly.